Post your job for free. Get quotes. Read reviews.
Post your job for free. Read reviews, get quotes, and see tips on hiring the right person.
How does it work?There are 153 Chimney Building / Repair specialists in Shaftesbury, and last month we helped homeowners get quotes for their home improvement jobs.
Take a look at our Chimney Building / Repair specialists profiles, read reviews and request quotes directly.
Here at Avon home improvements we pride ourselves on excellent workmanship at competitive prices, from your drives and pathways to your roofs and chimneys we have every element covered. Our reputation is built on quality from the first meeting through to completion we only use qualified tradesmen and top quality materials for endurance. Our main aim is customer satisfaction, which we believe is gained through a close bond with our clients keeping you updated throughout the entire project. We are a clean, reliable and effective workforce. We look forward to hearing from you. IMPORTANT MESSAGE !!!!!!!!! Due to the recent outbreak of covid19/corona virus we are now taking extra precautions to help prevent the spread and contamination of the virus. All staff members are fully aware if any signs of symptoms then to isolate themselves for 14 days as the government have recommended. We would also appreciate if we are due to commence works on your property and you have any symptoms to let us no directly, from there we can discuss the best option. Many thanks The team at Avon home Improvements.
Latest homeowner review
Stewart my work partner and myself Adam, combined have over 60 years experience in the building industry. We run a small friendly team of committed guys that have everyone in mind when it comes to health and safety and maintaining a clean and tidy work site with minimal disruption while works commence. Our primarily trades are carpentry/joinery, bricklaying, plumbing, plastering and landscaping. however Stewart and i alone have served lengthy apprenticeships with our fathers and right from the off have turned our hands to all aspects of the building trade. Most importantly we value our customers criteria and strive to go the extra mile in both keeping to strict rota and maintain the job is not only completed within the time frame but to a high standard. We honour our good reputation of being punctual and polite and most importantly easily approachable combined making it an easy working atmosphere which we feel is vitally important. We the team at Artisan's construction look forward to meeting new people and taking on new challenges, The dexterity of work we have undertaken is so varied but generally based around the property development aspect for example... extensions, loft conversions, renovations, layout alterations, roofing, ceramic tiling, landscaping and so much more. We have had years of dealings with building control planning and developing and a good able knowledge of using architectural drawings and structural engineers reports. Where and when appropriately we have an electrician and plumber on the team that can competently carry out works and sign off respectively. We as a team look forward to being of service and making you proud you've come on board and will strive to achieve this work based relationship. Thanks for taking the time to browse our page and take care, kind regards from all the team at Artisans.
Latest homeowner review
Thanks for the hardwork
Hi! I’m Artur, a professional with qualifications and a college degree. For the past 12 years I have been a painter and have good hard work experience and skills to perform the most delicate work. If you need quality work feel free to contact me anytime. Thank you, ELIANS Painting Service Welcome to my services
Latest homeowner review
We are a Bristol based landscaping and roofing team, covering all types of landscaping and roofing I have 10 years experience and my co worker has over 30 years We complete all work to a very high standard. We ensure the site is clean and the Work is to the customers specifications No deposits taken
Latest homeowner review
Good neat job. So long as it stands the test of time, it’ll be a five.
Specialising in roof repairs Years of experience 100% satisfaction guaranteed Fully insured No hidden costs Competitive prices Free roof inspection Free no-obligation quote
Latest homeowner review
Fantastic, quality workmanship, Mark turned up and completed the job the same day.
local, experienced builders covering the South west
Latest homeowner review
initial negative due poor communications..but now resolved as contractor was suffering with an illness which I accept and also have hired him to do the work. please consider my negative report as incorrect and deleted.
Chimney Building / Repair in Shaftesbury
Hello We are a well established family run Business with over 35 years experience. My name is Jim and I work alongside my son. Specialising in Property Brickwork , Repointing , Roofing & much more. We pride ourselves on our workmanship and our friendly, reliable service.
Latest homeowner review
Dad a son said will be here at 9am and was on the dot polite before starting job asked if I wanted to move car because of dust. Cleaned up during the job and also after good far price great job just got on with it I would highly recommend them and will be using again. Thanks for a great job.
We are a family run business for over 25 years now we cover all aspects of landscaping including outside bars decking and out buildings in addition we cover all aspects of general property maintenance
Latest homeowner review
Very good gang did a good job cleared up left my garden clean and and tidy
We are a local company,gassafe and oftec registered. We are vaillant accredited installers.domestic and commercial all our engineers are highly trained ,friendly and professional , we also cover all electrical work by our fully qualified electricians, cctv, fire alarms, burglar alarms , our building team can cover all your home improvements from patios ,Extensions, loft conversations,house builds, no subcontractors all are team are employed directly by us to give you the best reliable service
Latest homeowner review
The work was completed the day after my initial enquiry, following the initial quote. It was on budget end efficiently carried out, with no fuss and no mess. We were extremely pleased with the service we received and would have no hesitation in recommending this company for any electrical or plumbing work. Absolutely first class !!.
Quarr builders (UK) Ltd is a family run business based in Dorchester, operating throughout the South West. Established for more than 20 years, we here at Quarr builders specialise in stone work, chimneys, refurbishments, patios and much much more! We pride ourselves on offering a fast, friendly, efficient and cost-effective service to all customers. With our comprehensive skill set, Quarr builders are able to provide a one stop shop from start to finish for all your building requirements. Therefore you can relax, knowing your entire job is being safely and properly carried out by our expert team and that we are with you, every step of the way.
Latest homeowner review
Very professional job completed without me needing yo be at the premises.
We are a small family run business based in Dorset covering the New Forest, Bournemouth Poole and the surrounding areas. We undertake all aspects of roofing, UPVC and cleaning. We can quote on a any job large or small
Latest homeowner review
Good job, but could have brought more replacement tiles. left debris in lower gutters.
MC ROOFING (SW) LTD is an independently run business providing a full range of expert services. NVQ LEVEL 1,2 & 3 qualified with over 22 years experience & can offer competitive prices to suit all budgets.Fully insured for your peace of mind.
Latest homeowner review
Matt was very polite, reasonably priced & finished the job quickly. It looks very smart!
We are a time served people who have done a range of jobs over the last 20 years. All aspects of building work, renovations, extension .We have been members of my hammer website for the last 6 years with many customer completed job reviews to be seen.
Latest homeowner review
Keith is excellent. Couldn't recommend him enough. Very creative too as he had a difficult job here with us and really worked hard to give us the best result and finish. Keith also fixed many other jobs around our house and is booked to come back to do more. Really recommend him. Don't look anywhere else. Ruth.
Hi and welcome to crown roofing. Here at crown roofing we aim to deliver the highest quality of workmanship at a competitive fair price. There is no job to big or small! If for any reason you need our services then please don't hesitate to get in contact for your own personal no obligation quote. A list of roof works/ services we provide; •Surveys/Reports (Roofing Related). •Roof Renewals/Replacements •Site Building Work (Roofing Only). •Tiled Roofs. •Slating. •Flat Roofing (Felt, EPDM, GRP, Lead, Resitrix and Single Ply Membranes). •UPVC Fascia, Guttering and Soffits (Including Clearing). •Leadwork Specialists. •Chimney Stack Work/ Repairs. •Coping Stones and Parapet Walls. •Velux Window/Skylight Installation. •Roof Space Ventilation. • Loft Insulation. •ALL ROOF REPAIRS. Covering Somerset,Devon and surrounding areas.
Latest homeowner review
job well done in good time
Miller Roofing and Property Maintenance Limited At Miller Roofing and Property Maintenance Limited, we take pride in our strong reputation for quality, reliability, and honest service. With years of experience, our skilled team serves customers across Reading, Basingstoke, Oxford, London, and West Sussex. We handle all aspects of roofing and property maintenance — from new roof installations and repairs to guttering, leadwork, flat roofing, and general building maintenance. Whether it’s a small domestic repair or a large commercial project, every job is completed with care, attention to detail, and pride in our workmanship. Fully insured and professionally managed, our work meets all current building standards using trusted materials and proven techniques. Most of our business comes from recommendations and repeat customers, reflecting our commitment to customer satisfaction.
Latest homeowner review
Very well-explained of our guttering issue. And works that needs to be carried out. Super pro, thank you.
Family run business. Have been a bricklayer for 30 years and now my son has followed in my foot steps. I have always been proud of my work especially conservation. I have recently joined rated people because I have had enough of the site work and feel its time to slow down and offer my experience to private work. I have done private work in the past and always ensured works were completed on time,at a reasonable rate and took pride in my work. I am a registered company and can be found on company house. I can supply my registration number for any checks.
Latest homeowner review
Excellent work. Highly recommend
For all your building needs, no job to big or small. Please feel free to check out our face book pages for updates old and new of our top quality line of work.
Latest homeowner review
Recommend company been trading for 15 years, very good worker and very reliable, reasonable on quotations. A specialist In flat roofing, all pvc products including facias soffits and gutters, all general roofing repairs, new roofs and all property maintenance
Latest homeowner review
Excellent job, carried out quickly and efficiently and for a reasonable cost. Would highly recommend Ethan and his team.
Hello there, my name is Richard. I'm originally from Surrey And now living in the beaminster area. I undertake all aspects of building work but I specialize in brickwork, driveways and patios. I have photos of my work and references from clients architects etc.
Latest homeowner review
Just had Richard round to rebuild a wall and I can't sing his praises enough. From start to finish it has been a pleasure, He has kept me informed of how and what was happening and through out has kept mess to a minimum and upon inspecting the final job seen that he has washed the whole area down and apart from wall no evidence he has been there. I am chuffed to bits. Thank you very much Richard.
We are a family run business that prides our selves on quality work at reasonable prices all of our work comes with a full guarantee. We are happy to help with any questions that you have? We offer free consultations so we can assess exactly what needs to be done at a time that suits you. We offer all types of roofing work from new roofs,pitched,lean-to to flat roofs with only the best materials used from our friendly team of experts
Latest homeowner review
Excellent tradesman and on time, knowledgeable in his trade and did a few extra little jobs that he wasnt earmarked to do. Employed Lee again to do some extra roof work , would I recommend him? Yes no hesitation
Welcome to Jolly Roofers, where professionalism meets a cheerful touch in every roofing endeavor. With a steadfast commitment to excellence, we pride ourselves on delivering top-tier service backed by years of industry expertise. Our team of seasoned professionals approach each project with precision and a friendly demeanor, ensuring your roofing needs are met with the utmost care and attention to detail. Whether it's a residential renovation or a commercial installation, trust Jolly Roofers to provide reliable solutions and a seamless experience from start to finish. Join us in making your roofing project both professional and enjoyable.
Latest homeowner review
I would definitely recommend them he was thorough and what he looked for on the roof in the roof. Give all the scenarios and suggestions. I would definitely have him do my Roof when or if it needs doing.. he checked everything and newest stuff
Banks Roofing Solutions specialises in new natural slate and tiled roofs; new rubber, fibreglass and felt roofs; Velux windows; new facia, soffits and gutters; repairs; inspections and reports, and assessments and consultation after house survey reports. Covering the London area, Banks has been in the building trade for over 22 years, specialising in roofing over 14 years ago. Quality and efficiency are what Banks and his team pride themselves on, ensuring every customer has an excellent experience - whatever the issue that needs addressing. Upselling services you do not need is not our way, we will always provide an honest assessment of the situation and put your needs (and the needs of your building) first. That’s why we’re rated 5-stars on ratedpeople.com. Commissioning any kind of work on your home can be daunting and it’s not always easy to know exactly what you need. Banks Roofing Solutions work with you to carry out an initial assessment to understand the exact nature of what’s needed and then discuss the options with you to find the best solution. All work is completed to timescales that fit around you and we always leave the site tidy so you don’t have to worry about disposing of building materials. We cover: * New natural slate and tiled roofs * New Rubberbond fleece back EPDM roofing systems * Fibreglass roofs * 3 Layer built up torch on felt roofs * Chimney restorations * Lead work * Velux windows * Bespoke flat rooflights * New facia, soffits and gutters * Roof repairs * Roof inspections and reports *Roof assessments and consultation after house survey reports Banks Roofing Solutions always carry out high quality, efficient work on your roofs. Take a look at our services or get in touch for more information.
Latest homeowner review
Been waiting 3 months for them to fix the leaky guttering and flat roof that they fiitted.They promised to come every week but haven't. They don't let you know thier not coming and each time you contact them they have another excuse
Miles Borne Construction offers a complete service from first ideas through to finished build. With experience in both planning and construction, we help clients move smoothly through the process — from design and approvals to the final details on site. We cover everything from small electrical jobs, full rewires and kitchen refits to loft conversions, extensions, and full renovations. Our aim is simple: to deliver great workmanship, clear advice, and a result that adds real value to your home.
Latest homeowner review
Miles epitomises EXCELLENCE. Initial contact PERFECT. Communication throughout the job PERFECT. Job completed quickly and PERFECT. Extremely competitive cost. I would highly recommend Miles as your first contact.
Welcome to Bourroughs Roofing & Lead Sheet Specialist. We are a fully insured company with City and Guilds qualified staff. We specialise in all aspects of High Quality Roofing installations and all related home improvements, covering Dorset and all surrounding areas. Offering in excess of 20 years experience, providing residential and commercial roofing solutions, we pride ourselves on Excellent Workmanship, Reliability, Offering guarantees of up to 25 years for some new roof systems. Our Services include NATURAL SLATE & CONCRETE/CLAY TILED ROOFING SYSTEMS LEAD FLASHINGS, FLAT ROOFS & ALL FITTINGS FLAT ROOF SYSTEMS - LEAD, TORCH ON OR GRP FIBRE-GLASS CHIMNEY REPAIRS POINTING, RENDERING & ALL CEMENT WORK SOFFITS, FASCIAS & GUTTERING VELUX WINDOW INSTALLATION GUTTER/ROOF CLEANING SERVICE *HOME IMPROVEMENTS* *The nature of most roof repairs often requires additional internal work, if so we have you covered! We offer an additional home improvement service and can quote for any internal work that you may need.*
Latest homeowner review
By far and away the best roofing company in the area. Darren and Joe are extremely professional and come with my highest recommendation. Very efficient and accommodating, we are so pleased with such a neat finish to our roof. Thank you very, very much guys.
Derrick Green Building services are a small company. Highly skilled in new builds, extensions, loft conversions and renovations. We pride ourselves with the quality of our workmanship and the speed we carry out our contracts. We have many satisfied customers. Please see our ratings. We also carry full public and employers liability insurance.
Latest homeowner review
RSJ instillation & other building work. Derrick is a highly knowledgeable & professional builder, he went over and above expectations when removing a load bearing wall to create a kitchen diner in our house along with removing an outdoor toilet. I’d recommend him in a heart beat & will be using his services in the future for other work.
Hi we are James and Dave of D J Plumbing,Heating and Bathrooms, We have over 25 years experience in the construction industry and are both time served tradesmen. We pride ourselves on our extensive experience and quality of work, using only quality products and an excellent installation service. We are so confident we even offer an twelve month guarantee on all our work. Let us enhance your home, Why not call us now and see what we can do for you..
Latest homeowner review
Excellent high quality service. Both Jamie and Dave have done a fabulous job on refurbishing 2 bathrooms in an old property. Reliable honest and as good as their word - will be using them again in the future for other jobs. Couldn’t recommend them enough.
Building and renovation has been in operation for nearly 20 years.we have nearly 30 years in the construction industry. Cover almost any job in general building.
Latest homeowner review
Reliable, friendly team. Very happy with completed job.
Rafferty Roofing Ltd are a fully insured profesional roofing company that covers all aspects of roofing
Latest homeowner review
Friendly and helpful. They fixed my roof without fuss.
Welcome, My name is Rafal and we are a roofing company with over ten years experience. We offer all aspects of roofing including new roofs , re-roofs to simple single tile repairs. We are specialised in lead work, chimneys, fascias, soffits and guttering.
Latest homeowner review
Did a great job retiling our whole roof, really happy with the high quality of the work and the finished result. Would highly recommend
With over 16 years of experience, M R Roofing can help with all aspects of roofing. Competitively priced and trusted professionals that will carry out all roofing work to the highest standard and in efficient time. M R Roofing is committed to providing you with not only the best workmanship, but high standard roofing materials for your home. We work hand in hand with clients and make sure you are up to date with all progress at all times. Our work is always efficient and finished to the highest standard and we pride ourselves on making sure we keep to deadlines and finish all roofing work within the promised times as agreed with the client. From new re-roofs to roof repairs or flat roofs we cover all aspects of roofing services. Our top priority is fast and efficient workmanship.
Latest homeowner review
Really pleased with the job. Mark is a very nice man. The work was done to a very high standard.
We are a period/listed property restoration company. We specialise in traditional materials and methods. Often our work is to Identity and rectify damp issues which arise from the use of modern materials on period properties where breathable materials are imperative for the buildings features and characteristics to function. Once the breathability of the property is compromised damp issues will occur. We offer damp assessments for your property with a full report to guide you in the right direction eradicating current and future damp issues. Our assessments cost: £140 including guidance and a full report which details the source(s) of the damp & mould, how to eradicate the issues. - Lime rendering & plastering with horse hair. - Lime pointing. - Masonry repairs. - Paint removal using the Thermatech hot steam cleaning system. - Brick/stone feature walls. - lime wash - Breathable Painting. - lime plaster/render We often work with conservation officers from the authorities to ensure our works are of the highest standards.
Latest homeowner review
Marcus and his team did a great job for us reseating our period porch stone paving and repointing with lime mortar, including matching a reclaimed stone slab to replace a broken one
Welcome to Dalmore Roofing a family run business providing services for domestic and commercial customers. From a leaking gutter to a new roof we cover it all. We are a family owned and operated business that have been in the industry for many years. We pride ourselves on offering support and advice that you can rely on so you can be assured you are working with a experienced and dedicated team. We will undertake a full inspection of your roof and supply a competitive quote with no hidden extras. We offer 24 hour emergency call-out or a timed visit that suits you including evenings and weekends. All work carried out is guaranteed, so you can be assured you are working with a business you can trust.
Latest homeowner review
Prompt response and not only solved the issue with my tiles but also did a far better job than whoever had done the work in the first place!
We are a professional, trust worthy roofing And plastering company. We specialise in all aspects of roofing whether it be pitched roofs or flat roofs. Whether it may be a simple roof tile replacement or a complete re roof, we can cover all your needs. We do a very high standard of work at a very reasonable price. All of our work runs soul on recommendations. So please call us for a fast professional & reliable quotation. All our replacement roofs carries a 10 15 or 20 year guarantee. All our replacement soffit fascia & guttering carries a 10 year guarantee.
Latest homeowner review
very impressed with the work carried out and very clean removed rubbish . H Natt
Ocg Property and Landscaping services offer a wide range of services for all of your property needs. From landscaping and garden design to driveways, roofing repairs and garden clearance. Private and commercial, one off and regular maintenance.
Latest homeowner review
Excellent service would recommend
At C-W Brickwork we do extensions, new builds, garden walls, repointing and repairs. We pride ourselves in the knowledge that we will provide an honest and competitive rate to our customers whilst working with them to develop their dreams within a range of budgets. We are new to rated people and would love the chance to show people our quality work and get some positive feed back. Please contact us so we can discuss the work you need carrying out.
Latest homeowner review
Matt..was very determined for me to be a satisfied customer and all his committed aspects of the job were met, ie quality cost and timing. He also observed other minor jobs that were needing to done and he completed them within the time allocated to the prime job.
The last 25 years have been specialising in the supply and fitting of fires, surrounds and wood-burning stoves we are Hetas registered and N.A.C.S. chimney sweeps we also undertake all brickwork and lining chimneys and rebuilding them
Latest homeowner review
very friendly and has done a fantastic job can not fault him
We have been trading for in excess of 30 years ,15 years as a limited company, we undertake all building works on residential and commercial buildings including planning and project management. We will look at any job regardless of size or location . We offer a friendly service and always listen to your needs Trustworthy and reliable
Latest homeowner review
Hi welcome to Newman & sons. We're a family based company from Berkshire & also covering the south of England specialising in high quality new builds/refurbishing/emergency repairs/industrial roofs. For over 40 years. Specialist in Roof cleaning/roof repairs / new roofs. Gutters/ upvc Facias/chimneys. We also carry out industrial roofing. We're LABC REGISTERED & only use good quality materials & family tradesmen to get your work done. All quotes are free & no obligation /insurance /emergency. Please call even if it’s just advice. We’re more than happy to help.
Latest homeowner review
I
Hello, My name is Justin, we run a Construction & Carpentry company based in Castle Cary Somerset. We have been established now 20 years. We are a member of the Federation of Master Builders and Trust marked. who have inspected the quality of our work. We are also a registered Company to undertake room in roof work/ insulation under the government Green home grant scheme. We are competitive and reliable and look forward to hearing from you. Justin. JA Construction & Carpentry Ltd.
Latest homeowner review
I was really happy with the work completed on our decking. They were friendly and professional. I would definitely recommend.
Established over 80 years ago London Builders are FMB & NHBC registered & operate in Greater London providing a comprehensive range of services for residential properties from design and construction through to refurbishment, repairs & re-decoration.
Latest homeowner review
They were really professional compared to the other builders that came and contacted me. The Project Manager was also on hand to answer any questions I had and offered me adviced on how best to move forward. We ended up refurbishing our entire bathroom which is looking great now. I would highly recommend London Builders.
Welcome to JP Carpentry & Roofing, We specialise in both carpentry and roofing solutions designed to improve and protect your home. Whether you're looking to enhance your space inside your home, build something exciting in your garden, or ensure your roof is in good condition, our team is here to deliver the results you want. We have years of experience in the industry, and our focus is on building long-term relationships with our clients by providing high-quality work at a fair price. Visit our website and take a closer look at who we are and what we do
Latest homeowner review
I had a couple of laminate boards in my kitchen that had broken & I needed them replacing. Johnny did a fabulous job of re-laying the kitchen floor to incorporate the new boards. A lovely, friendly, efficient service - a pleasure to have him in my home sorting out an annoying situation. Would highly recommend.
We cover all aspects of roofing. And most other building work Over 36 years of experience within the family
Latest homeowner review
The work was assessed initially but on inspection more work was required and the quote was amended and the extra work carried out. The work was carried out efficiently and I was kept informed of the works progress. I am very happy with the work done by a very professional company and would use them again
I have over 40 years of experience in property maintenance. I am a city and guilds qualified painter, decorator and sign writer. I'm a registered contractor for a national housing association for Exeter and Plymouth as well as for Connells (estate agents) lettings division. Whether it's just changing a lock, unblocking a toilet, decorating one room or the whole house, or a refurbishment of the whole property - we can do it at competitive rates.
Latest homeowner review
Mike and his team are really lovely people, nothing was too much trouble. Lots of comments from people passing and neighbours on how impressed they are with the speed of construction and the final results. They were very meticulous on leaving the site clean each day after work. I would definitely recommend them and would not hesitate to us them again.
Family-run partnership covering all aspects of carpentry and construction at competitive rates. With over 28 years of combined experience between us, we strive to work in cohesion with our clients to ensure the finest standards of service.
Latest homeowner review
We are a small family run business with over 30 years experience between us and are both fully qualified with registered NVQ’s and full public liability insurance. We are a friendly and reliable company who always put our customers needs first.
Latest homeowner review
Dean & his team repaired my guttering and cleaned it out . They also advised me on a roof repair and thoroughly explained everything. From what I can see they have done very good work. They were very friendly, polite and left everything clean and tidy.. Thank you
We are a family run business, that can give you the best quote/service for your home/garden improvements! We always start a job ASAP and never let our customers down, we complete the job to high standards! Feel free to give me a call for a free quotation!
Latest homeowner review
Latest homeowner review
This is an effective, no-frills, reasonably priced outfit. They replaced my house extension 4mx4m flat roof with a new felt flat roof. I was impressed by the speed of response to my job posting, with a site visit on the same day and the work done a few days later in one day. The workmen were skilled and diligent and produced a good-looking product, clearing up afterwards. I paid the original price quoted, with no additional surprise items. No problems have arisen in the week since, despite storms.
We are a local Home Improvement company, From kitchen and bathroom fitting to full re roofs. With over 12 Years experience we employ a dedicated team to cover the whole of Dorset. More info can be found at our web site
Latest homeowner review
Very happy with standard of work.
Awaiting update
Latest homeowner review
Highly recommend
With over 25 years of experience within the industry, you can feel assured that any job small or large will be completed to the highest standard. The range of work that we do is anything from your roof down.
Latest homeowner review
Excellent, good comms and dedicated team.
Create a job - it's free
We'll connect you with the right tradespeople, from over 30 different trades.
Get quotes
Up to 3 tradespeople can provide a quote, but on average you'll get 1-2.
Check ratings
Look at each tradesperson's profile to see their ratings and reviews.
Pick a tradesperson
Use our homeowner checklist for extra tips on choosing a tradesperson.
Job done
Leave a rating for your tradesperson based on quality, reliablity and value.